Healthcare

In close collaboration with Siemens Healthineers and Rigshospitalet’s Neurocenter, we facilitated a hands-on and inclusive process ahead of the move to the North Wing. The transition to single-patient rooms required rethinking both workflows and coordination — creating a need to reconsider the role of technology in clinical oversight.
We worked closely with nurses and leaders to identify key challenges and develop solutions that enhance visibility, patient flow, and efficiency — without compromising patient-centered care and professional quality.

In partnership with Siemens Healthineers and the Radiology Department at Herlev & Gentofte Hospital, we helped establish one of Denmark’s first decentralized innovation units in radiology. We played a central role in the design, implementation, and continuous development of the unit, which integrated technology and clinical practice into daily operations. The initiative optimized workflows and set new standards for patient-centered technology development.

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Client testimonial (translated):
“The Innovation Unit at Herlev Hospital has greatly benefited from Jarl’s constructive approach, which sharpens our professional curiosity. His guidance gave us the midwifery support we needed to establish our unique Innovation Unit at the heart of the Radiology Department – focused on needs- and user-driven innovation in clinical transformation. He constantly challenges us to rethink, aim higher, look further ahead, and take on a proactive role as organizational innovators, questioning conventional thinking across hospital silos.”
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— Michel Chr. Nemery, Chief Consultant, Radiology Department, Herlev & Gentofte
Hospital

We led a user-centered strategic development process designed to support emergency departments undergoing major organizational transitions — including leadership mergers and clinical integration across four Danish regions and the emergency units (FAMs) at Aarhus University Hospital, Randers Regional Hospital, Aalborg University Hospital, Hillerød Hospital, Slagelse Hospital, and Herning Regional Hospital.

The project established a shared leadership framework across hospitals and strengthened collaboration and workflows in newly established emergency departments. It enabled leadership teams to structure merged staff groups and integrate new professional roles and functions — supporting a smoother transition into future-ready acute care operations.

We designed and facilitated an optimization project involving four hospitals and 12 departments, aimed at improving lung cancer care pathways for 5,000–6,000 patients annually in the Capital Region of Denmark.
The project addressed critical needs for cross-hospital coordination, standardization, and harmonization of clinical decision-making. Through interdisciplinary workshops, leadership engagement, and observational studies, a unified care pathway was developed and documented in a comprehensive report — now serving as a structured framework for ongoing improvement and implementation.

Collaborated with Siemens Healthineers’ top management to embed innovation capacity in European and U.S. markets, enabling scalable business transformation.

Client testimonial:
“Conceptmaking has been an innovative partner in helping Siemens implement an exciting new innovation mindset. Their approach and mindset have the ability to scale across business areas, technologies, and customer types. Their ability to adapt to different needs is excellent.”
— Jason Aroesty, Senior Vice President, Northwestern Europe Region, Siemens Healthineers

Designed and facilitated the user-driven process “The Beating Heart” as part of establishing the new emergency department. The project brought together healthcare professionals from several hospitals to define functions, spaces, and workflows. Insights were translated into higher quality, better logistics, and improved work environments. The project also served as a testbed for new models of user engagement.

Client testimonial (translated):
“At DNU, we ran two projects: one for the future Emergency Center – ‘The Beating Heart’ – and one for outpatient care in the future. In both cases, professionals from Aarhus University Hospital, Aarhus Hospital, and Skejby participated in workshops to generate ideas on functional layout. Conceptmaking was highly skilled at engaging participants and meeting healthcare professionals where they are – in clinical reality. A combination of methods, solid preparation, and contagious enthusiasm generated strong involvement – and several departments reported that participants returned ‘energized’ with ideas and courage to tackle future challenges.
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In the Project Department – responsible for the construction of DNU – our collaboration with Conceptmaking significantly increased our awareness of how to shape theSide 9 af 9
organization of DNU and define cross-functional collaboration requirements. It turned out to be less about construction than we initially thought.”
— Kaspar Bo Laursen, User Coordinator & Signe Overgaard, Project Manager – DNU Project Department

OUH’s Radiology Department established an innovation unit to advance technological development and enhance clinical practice. We played a key role in designing, building, and implementing the unit on strategic, tactical, and operational levels. Through capacity- building, collaboration, and integration of design thinking, a foundation for continuous innovation in radiology was created.